Essential skills: It is critical that the candidate demonstrate the ability to: Understand and adhere to own job role and responsibilities concerning client services Work within client service plan Establish rapport with clients In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Apply oral communication skills required to fulfil the job role in the organisation/service: oral skills may include listening to instruction, clarifying worker responsibilities in care/case plan, and providing simple factual information relevant to the workplace and client need language used may be English or community language depending on the client group Apply literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace: writing skills may range from the need to fill out a simple form to completion of a short report reading skills may range from reading and understanding the names and day on a 'blister' medication pack to reading the case/care plan language used may be English or community language depending on the client group Apply numeracy competence required to fulfil the procedures of the organisation/ service, and according to the support available in the workplace: numeracy tasks may range from the need to count supplies to recording the number of times a service was delivered to a client, and providing this information on an organisation form Use basic workplace technology and equipment in line with workplace requirements and instructions |